Frequently Asked Questions

• Please do not visit if you are feeling unwell.
• Please present a negative RAT test on arrival. We encourage all visitors to complete a RAT test before arriving at the facility. If you cannot access a RAT test prior to your visit, one will be provided per visit/per day by Juniper at no cost.
• Please have your COVID-19 and influenza proof of vaccinations ready.
• Please always wear a mask.
• Please practice hand hygiene and physical distance 1.5m

All residents are monitored daily by the clinical staff at CHRV. If any residents show signs or symptoms of COVID, the nurse will use the COVID Screening Tool to assess the health and wellbeing of the resident, and based on that assessment, will make contact with the resident’s General Practitioner.  The General Practitioner may instruct a COVID PCR test to be conducted.  The results of the PCR test can take up to 24 hours.

If a staff member or a resident tests positive to COVID-19, the Department of Health is notified and PCR testing of all residents and staff onsite is undertaken.

If a resident at CHRV tests positive to COVID-19:

• The resident’s nominated representative will receive a phone call from the Residential Manager or a senior member of staff from that home. This will occur as soon as possible after the COVID test results are confirmed.
• The nominated representative will receive regular updates both via email and also phone calls from the home about the condition of the resident.
• All residents will receive the best care and support with clinical oversight from the Clinical Team onsite and by a General Practitioner.

For privacy and confidentiality reasons CHRV is only permitted to provide health updates to the resident’s nominated representative.  This person will need to pass on any information to other family members.

If a resident’s health deteriorates, and there is a need to transfer a resident to the hospital, this will be discussed with the resident and their nominated representative. Consideration will be given to the resident’s wishes and advanced health directive. These decisions will be based on medical advice and in consultation with the resident’s GP.

Where a positive case has been detected and there are residents who have not tested positive, nominated representatives will receive a phone call from a staff member from the site to update you.

To minimise the risk of spreading the virus, where possible residents who are negative of the virus are kept separate from those who have tested positive.

All CHRV staff are well versed in the use of Personal Protective Equipment (PPE) including donning and doffing correctly. CHRV has an extremely strong focus on supporting residents and loved ones to remain connected under all circumstances.

CHRV has prepared Outbreak Management Plans for each of its services and facility and as soon as a positive case is detected this plan and the central Pandemic Response Team are deployed.

CHRV has adequate stocks of PPE and access to the Commonwealth stockpile.

CHRV also works closely with the Public Health Unit, Commonwealth and other stakeholders to ensure the best outcomes for our vulnerable Australians.

Please do not visit any home if you are unwell or have been to an exposure site.

If you are visiting CHRV without an outbreak, please be prepared to show evidence of your vaccinations either with a paper copy or through the NSW government launched Services app. Please ensure you are well and have not visited an exposure site.

When you visit you will be required to follow the screening process which includes a temperature check, questions and signing of documentation, wearing of a mask, along with the above-mentioned proof of vaccination.

If you have a medical exemption for mask-wearing, please be prepared to provide this evidence.

Please note all visitation is subject to NSW Health requirements, there are exceptions to these requirements for example palliative care/end of life visits.

However, CHRV also strives to offer retirement living for our residents with limited means. So we provide some accommodation on a rental, or reduced fee basis for those meeting the criteria. Applicants must provide a Declaration of Income and Assets from Centrelink (contactable on 132 300) or DVA (contactable on 133 254).

If you have any questions, feel free to contact a CHRV Coordinator on site to discuss options and pricing.

We recommend all residents read their Agreement and Disclosure Documents and seek legal and financial advice before making any commitments.

This assessment generates a Support Plan and a referral code for any services required.

You will also need to ensure you have completed your Income and Assets form with Centrelink/Department of Veterans Affairs to understand your financial responsibilities and include them with your application.

By providing this information about your personal circumstances and preferences, we are able to better understand and respond to your individual care needs.

Complete the application and return to CHRV via email.

Once your application has been received, you or your loved one is placed on the waitlist and you will receive written acknowledgement of this within 3 to 5 working days.

Our waitlist operates on priority basis, based on a person’s urgency of care needs and placement requirements.

Once a suitable vacancy becomes available a CHRV team will contact you.

If you do decide to take up an offer from another provider after submitting an application with CHRV, we ask that you phone 02 9467 3161 to let us know. This will greatly assist us with priority management of our waitlist.

Based on an Assets and Income Assessment, new residents may be eligible to have their accommodation costs met in full or part by the Government; or be required to pay the full accommodation price.

You can call member of our friendly CHRV team on 02 9467 3161 and confidentially discuss all options prior to admission.

If you choose not to complete the Assets Assessment Form, you will be responsible for all costs and fees for your care and accommodation.

If you currently receive a means tested income support payment from Centrelink or DVA and you do not own your own home, you do not need to fill in a form.

If an offer of placement is made, then you are welcome and encouraged to view the room on offer, before making a decision.

• Nursing care and complex health care
• All hotel services, including meals, laundry and cleaning
• Inclusive and personalised care planning
• Personal care
• Palliative care
• Dementia-specific care
• Spiritual and cultural wellbeing
• Lifestyle and wellness programs
• Therapy programs
• Access to external services